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mjharvey13
November 2, 2022
Question

Natwest ClearSpend unable to connect

  • November 2, 2022
  • 1 reply
  • 0 views

I have tried to reconnect my Natwest ClearSpend account, but it kept failing, and on reading other suggestions on this website, I deleted the connection and started again, but I still cannot connect. I have listed below what I am doing and where it is failing. Any help is gratefully appreciated.

I am pressing the link account button and then searching for Natwest ClearSpend and pressing the appropriate link. This brings up a list of 3 steps, and I press “Let’s Go’. Next, a consent to share window appears, and I press “Agree”. I then get a window titled sign into your bank, and I press “Sign in”. At this point, a pop-up window appears from Natwest ClearSpend, asking me to log in to my ClearSpend account. I enter my email address, and the ClearSpend app on my phone asks me to confirm my identity, which I do. At this point, two things happen the Natwest pop-up asks me which account I want to share with Intuit and the original Intuit window says, “we need your consent to bring data from your Natwest ClearSpend (UK) account” a message 350 and a ‘Try Again” button. Regardless of what I do in the Natwest pop-up after this, the intuit window does not change, update.

I have tried three internet browsers and two computers, and nothing works.

1 reply

A
AileneA
November 2, 2022

Hello, mjharvey13. 

 

Thank you for sharing the detailed steps you've tried when connecting your NatWest ClearSpend in QBO.  

 

I'd like to inform you that there are reported similar issues from users about the error you've encountered when connecting your NatWest ClearSpend. 

 

Rest assured, our software engineers are working hard to resolve this issue permanently.   

 

To ensure you'll get an update about the resolution status, I suggest contacting our QuickBooks Support Team. This is to ensure that your company is added to the list of affected users and provide this investigation number for easy tracking: INV-78997.  

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Tap Talk to a human. 
  4. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert. 

 

To make sure you'll get prioritized for your concern, please check the availability time of our customer support team. You can contact us every Monday to Friday from 8 AM - 6 PM. Also, phone support may be limited due to volume.

  

Once the investigation is resolved and you're able to connect your NatWest ClearSpend account, the program will automatically download your most recent transactions every night. Then, you can now review and categorise them. 

 

On the other hand, for more details in handling your account, feel free to use our Community Help articles. Just select a topic that you need help with.  

 

Thank you for your patience while we work on a fix. Please know you can continue to reach me here with any additional questions. I'll be more than happy to assist you again. Take care!

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