NatWest unconnected

I can help you reconnect your Natwest bank account, Zoeo.

But before that, may I ask if you encounter any error messages? 

We can run a manual update to ensure your bank is updated. Here's how:

1. Go to the Settings icon.
2. Choose Connect Bank.
3. Click Refresh All.

If you've done the steps in manually updating your bank but we encounter the same result, let's run some basic troubleshooting steps so we can reconnect your bank to QuickBooks.

First, use a private browser to access your account in QuickBooks. There are times when the browser is full of frequently accessed page resources that may cause some unusual responses. You can try logging into your QuickBooks Self-Employed in a private window (incognito). Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Once done, let's try to connect the account again and see if it clears the issue. If that works, go back to the regular browser, and clear its cache. Or else, use other supported browsers.

For more details on how to manage your bank accounts, you can refer to these resources: 

• Connect bank and credit card accounts to QuickBooks Self-Employed.
• Categorise transactions in QuickBooks Self-Employed.

Please keep us posted if you're able to reconnect your bank account.