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Carissa Wood
Jul 17, 2023 12:56 PM UTC
Question

negative balance showing once I have recorded payment of customers invoice

Hi, 

 

I have several customer who I created invoices for, when I recorded the payments it now shows the amount as a negative figure.  I think I may have recorded the payment twice in error but I'm not sure how to check. Any tips?

 

1 reply

GeorgiaC
Jul 17, 2023 2:48 PM UTC

Hi Carissa, thanks for joining the Community. 

 

Do you record the invoice payments manually (by selecting 'Receive payment' against the invoice) or by matching the payment from your connected bank in QuickBooks? 

 

If you'd prefer, you can also call our team on 0808 234 5337 for support with this. They'll have the tools available to set up a screen share with our Smart Look software, where they can view your QuickBooks with you in real time. This line is open Mon - Fri, 8 am - 7 pm, free from UK mobile & landlines. 

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