Paypal Connection Error With Android Phone App

It's definitely possible to have both banking connection in the app and web version of QBO, Jim1954.

Although, it looks like this can either be an app or a mobile device issue since you mentioned that it's working on your Windows pc. I'll share some steps with you that can resolve common app issues. 

First, make sure to update both your mobile device OS and the QBO app itself.

Second, clear the app's data in your mobile device's settings.

Clearing the app's data can be done on the app or on your phone settings. The instructions are outlined below:

• • Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
  • iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.
•  

Once done, go back to your PayPal Bank and check if the connection is already working fine.

Feel free to visit this article in case you need more references with your year-end tasks: QuickBooks Online Year-end Guide and Checklist.

Let me know if there's anything else we can help you with. We're always here to make sure everything is taken care of.