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youareuseless
May 23, 2020
Question

Paypal Downloads

  • May 23, 2020
  • 1 reply
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OK, after a day yesterday of grappling with HSBC issues and finding out that Quickbooks is insistent on me having a mobile phone to verify identity (what [Removed] would want a mobile phone on at their desk when at home with a landline??? This [Removed] verification [Removed] needs to stop and QB cannot force me to use a mobile phone), now I have a new issue in that I cannot download Paypal transactions without downloading a mixture of two separate PayPal accounts I have (yes really!). I cannot try it in a new browser as it wants to send a code to my mobile to verify my identity first and I live in an area with no mobile signal, so cannot try that, but after opening an incognito window, it does the same thing. I have now abandoned my entire vast return and will make sure I get rid of QB asap and tell everyone to avoid it also. 

 

I have now wasted an entire day, cannot call QB until Tuesday and when I do, I am going to give you a huge price of my mind and change BOTH my accounts as clearly your system is no longer fit for purpose and I now have a pending VAT return to squeeze into a week as your system is useless, let alone your bizarre obsession with someone owning a mobile phone. [Removed] !!! Useless [Removed] too. 

1 reply

JenoP
JenoP
May 24, 2020

Hi there! 

 

We appreciate and have taken notes of your feedback with regards to our verification process. Please know that this process is an additional way of protecting our customer's information, and helps us make sure that all log in attempts are done by the authorized user. 

 

Let me share this article with you to get more details on why we added this extra layer of security: 

 

 

Don't hesitate to visit us again in the Community if you have other questions. 

Y
youareuselessAuthor
May 24, 2020

I don't use a mobile phone and never intend to. You cannot force people to use something which has a proven negative health effect, to protect MY OWN accounts. You need to offer different ways for this dumb verification procedure. For those of us on the front line, I am having to deal with over 20 verification procedures daily...has anyone used their brains to imagine what this does to work flow??? If you cannot provide any other method of verification other than mobile phone, then I am going to seek legal advice over your discrimination. Only morons use mobile phones as they are too slow to research the health effects of why it is damaging their health. I am not a moron. Why on earth would I be sitting beside a mobile phone emitting radiation that causes oxidative damage and single and double strand DNA breaks, all to jump through your stupid verification procedure hoops? When we are on LOCKDOWN, what moron would need a mobile phone on anyway!! They are for idiots that need to communicate when out, not a sensible person sitting at a PC working. 

 

Furthermore, due to failed bank feeds, I have now wasted over 20 hours of my own time trying to do accounts for TWO businesses that I currently use Quickbooks for. I have sent my accountant an email explaining that Quickbooks is not fit for purpose. I tried to download Paypal yesterday and no matter how many times I did this, the stupid feed showed BOTH my Paypal accounts combined even though I only entered the correct details. This is a very worrying and disturbing breach pf my OTHER Paypal account and is unacceptable. Would you like to pay me for my wasted time? I am going to speak to my accountant about changing from Quickbooks as you are forcing people to use mobile phones to protect their OWN account and I will NEVER use a mobile, but also your stupid system does not work. I do not want to waste any more time on Quickbooks when you cannot even get the basics correct but are more concerned with my 'security' AND NOT YOUR SYSTEM. 

 

Would you like to pay any fine I get for handing in my vat return late? My wasted time? I can no longer recommend Quickbooks at all and will be asking my accountant for an alternative. How dare you waste so much of my time? Useless!!!!!!

P
PoshPorter
June 18, 2020

@youareuseless LOL - you appear frustrated !

 

I don't use mobile for verification - go to your account settings and put in your landline number or an email address and use that method instead !

 

Hope this helps

 

Stay safe

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