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October 25, 2023
Question

Paypal refunds and credit notes

  • October 25, 2023
  • 1 reply
  • 0 views

Hi,

When refunding a customer who has paid through Paypal. Paypal automatically creates a credit note then the refund shows up in my bank feed but there doesn't seem to be a way to match the refund to the open credit note.

I added the refund to accounts receivable and put it as an expense but then I still have an open credit note of the amount.

1 reply

October 25, 2023

Hello Cyrex, thanks for posting on the Community page, so it is just a case of linking it via a cheque the refund expense and credit note to then match it off.