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steve-powell
February 4, 2021
Question

Paypal stopped interfacing correctly, QuickBooks cant find deposits it made. you said you would email me solution, but mothing, now hsbc duplicating? can you fix it ?

  • February 4, 2021
  • 1 reply
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1 reply

A
Ashleigh1
February 4, 2021

Hello Steve-Powell, 

 

Welcome to the Community page, 

 

 

Are you getting any error messages or codes showing up at all on your PayPal and HSBC account? 

 

What kind of account is your HSBC in Quickbooks? 

S
steve-powellAuthor
February 4, 2021

Hi. No codes just the odd duplicated deposit

 

example Friday I had a deposit come into QuickBooks i couldn't match - checked back account and realised I already has this on the 26th jan. i just ignored it

 

todayI see on my phone that two payment in and two out

 

open banking in quick books and there are two extra these from the 25/1 and already posted from bank feed

 

I cleared ne payment in case I made error re updated and it comes into QuickBooks twice

 

paypal just sends all payments in less their fee and cant match to any because the values are different as its not correct. they also coming as same company name where they are rom 4 different customer's

 

overall PayPal and QB performing badly

 

taking time and costing accountancy to do simple bookwork like mark as paid

 

HSBC is my default bank account and a standard business internet current account

 

cheers

 

Pabz_L
Pabz_L
February 4, 2021

Thanks for pouring out your sentiments here in the Community, @steve-powell.

 

I know how you feel about getting this error. Let me chime in and help you get this sorted out. 

 

We can perform some troubleshooting steps by clearing the cache and cookies that may have caused this unexpected behavior. You can use this article to clear cache and cookies. It provides detailed information: Clear your browser’s cache.

 

If you still receive the same error, I'd recommend contacting our Customer Care Support. From there, someone can pull up your account securely and will assist you further to identify what’s causing this issue.

 

Here's how you can contact our dedicated support:

 

  1. In your QuickBooks Online account, go to Help and select Contact Us.
  2. In the, What can we help you with? field, enter the error message you received.
  3. Click Let's talk.
  4. Select Get a callback, Start a chat, or Get the number.

 

Know that you can always visit our Help Articles for QuickBooks Online in case you need some tips and related articles for your future tasks.

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

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