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D
DF64
March 10, 2022
Question

Pension refund not calculating for opted out employee although I have ticked the allow refund box

  • March 10, 2022
  • 1 reply
  • 0 views

An employee has opted out of the workplace pension scheme after auto enrolment.  I have ticked the allow refund in the pension settings (Advanced payroll) but it does not appear to be refunding the amounts paid

1 reply

A
Ashleigh1
March 10, 2022

Hello DF64, 

 

Welcome to the Community page, 

 

So it would depend whether you have opted out in time to recieve a refund or not.  

B
BarryS2
May 4, 2022

I also have the same problem and the employee was opted out within a month.

 

Any help would be grateful!

A
Ashleigh1
May 4, 2022

Hello Barrys2, thanks for posting on this thread, can we ask which payroll it is you are using in QuickBooks is it our Advanced or Standard? 

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