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A
Anonymous
April 7, 2018
Question

Previously reconciled transactions disappeared

  • April 7, 2018
  • 2 replies
  • 0 views

I reconcile my bank accounts every month and they are always up to date, and my bank transactions are automatically downloaded. I have two regular monthly payments, both were reconciled correctly in Febraury (and March).  In April's bank transactions (so after both months have been reconciled) the two payments have somehow been allocated to the february payments, leaving the April payments as showing outstanding. So it looks like the Febraury reconciled payment records have somehow become deleted. I am not sure how to rectify this. Is there a way of manually re-entering the february transactions and re-reconcilling? Barclays won't let me download as far back as beginning of february.

    2 replies

    A
    Anonymous
    April 9, 2018

    Hi Neilox1,

     

    Thanks for coming to our Community.

     

    I'd like to help you with this. If the transactions for February are no longer appearing within you books, and you are unable to download them from your bank, you can record these manually yourself by clicking on the Plus icon '+' in the top right and selecting the appropriate transaction type from the Create menu.

     

    You can check to see what has happened to the original transactions by viewing the Audit Log to understand why they have been deleted. To access this, simply click on the Gear icon in the top right and select Audit Log from the Tools column. This log will show every change made within the books and also who made that change to the transactions.

     

    Once the transactions have been corrected within the books, you can re-reconcile the account.

     

    Let me know if you have any queries.

     

      A
      Anonymous
      April 11, 2018

      Thanks GillH, that seems to have worked and was a lot simpler than Quickbooks answer to unreconcile march and february and start again. 

       

      I have looked through the audit log and can't find any reason for the missing items. One odd thing is that my bank accounts had stopped downloading automatically and I had to do it manually for the last year at least, but they have now started to download automatically again! 

      S
      swhitey92
      April 10, 2018

      This must be an issue with Barclays & Quickbooks connection because I am having this problem too. I have lots of missing transactions on Quickbooks but I know they are 100% on my bank statements on Barclays.

       

      Any suggestions?

       

      Thanks

      Sam

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