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Graeme73
April 13, 2018
Question

Problem connecting to RBS Bank Account

  • April 13, 2018
  • 2 replies
  • 0 views

Hi,

 

Usually Quickbooks works very well for me but I am currently having an issue with QB connecting to my RBS Business Account to pull through Balance information and transaction information.  I'm getting error "163" and it's been like this for a few days.

 

My accountant tells me its a known issue with RBS accounts.

 

Is anyone else having a similar problem with connecting to an RBS account?

 

And does anyone have any information about when it will be fixed?


Thanks.

    2 replies

    AshH
    AshH
    April 13, 2018

    Hi Graeme73.

     

    Thanks for reaching out to Community. I can certainly see how it would be frustrating if the connection has been having issues for a few days now.

     

    We have had a few issues recently with other customer reporting the same error message (163) which has been raised to our Banking Engineering team. We are working to get this resolved as quickly as possible so you should be able to have your connection back up and running soon.

     

    As an alternative, you would be able to upload a CSV file of your transactions from your banks website. Once you have this csv file you will be able to upload it in QuickBooks under the Banking page.

     

    Let me know if there is anything else I can help with :)

     

    G
    Graeme73Author
    April 13, 2018

    Hi.

     

    Thanks for your very prompt response.  I'll be patient for the next few days, and hopefully the problem will be resolved.

     

    If not fixed by early next week, I will look at updating QB with the banking information via a CSV file.

     

    Thanks for your help.

     

    Graeme

     

     

    A
    Anonymous
    April 13, 2018

    You're welcome :)

    A
    Anonymous
    April 14, 2018

    I've had the same problem for the last 5 days and support are not responding to my emails, support ticket [removed].

     

    All I seem to get is instructions to re-enter my credentials, this makes no difference and appears to be a level 1 support delay tactic. I was told that my issue was being escalated but no action or communication, pretty poor state of affairs really.

     

    Steve

    G
    Graeme73Author
    April 14, 2018

    Yeah, I logged into my RBS digital banking to check. I've seen issues before if rbs is displaying a message you need to confirm that you've seen before proceeding to your account details.

     

    Nothing like that on this occasion so the issue appears to lie with quickbooks.

     

    Hope they fix it soon. Only way round it seems to be a manual upload via csv. 

    G
    Graeme73Author
    April 17, 2018

    Now seems like a widespread issue.  Since making my original post here, I now see many other threads with people having this exact same issue with their RBS accounts.  It's been over a week now that it hasn't been working.

     

    I've done a manual update  via CSV and matched transactions but am slightly concerned about having to rely on that as a means of keeping things up to date.  And I am unsure what will happen once it does start working again.

     

    When it does start working, will I end up with duplicate transactions that I need to deal with?

     

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