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fcharlip
May 29, 2018 4:23 PM UTC
Question

QBO syncing with Bigcommerce, square and braintree

We use Bigcommerce, square and Braintree and have all synced to QBO.  Square works beautifully as it syncs the invoice, fees, tax and deposits correctly.  Bigcommerce brings in the sale and sales tax correctly but deposits the sale amount into QBO and Braintree also deposits the sale into QBO without the 2.9% and transaction fee and shows that amount as a sale.  So, I am getting double sales and double deposits.  Sale amount is correct from Bigcommerce and deposit amount is correct from BrainTree.  How do I make this all work?

    7 replies

    kmwolter
    Aug 8, 2018 9:24 PM UTC

    I have the same issue.  Have you found a resolution yet?  This is very frustrating.

     

    Thanks!

    Anonymous
    Aug 9, 2018 6:57 AM UTC

    Hi fcharlip and kmwolter,

     

    Thank you for contacting the Community.

     

    Can I ask which version of QuickBooks are you using please?

     

    Thanks, Carly. :)

    kmwolter
    Aug 9, 2018 1:49 PM UTC

    QBO.

    Anonymous
    Aug 9, 2018 2:20 PM UTC

    Hi kmwolter,

     

    Thank you for getting back in touch.

    Are you using the UK or US version of QuickBooks Online?
     

    Thanks, Carly. :)

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