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May 29, 2018
Question

QBO syncing with Bigcommerce, square and braintree

  • May 29, 2018
  • 2 replies
  • 0 views

We use Bigcommerce, square and Braintree and have all synced to QBO.  Square works beautifully as it syncs the invoice, fees, tax and deposits correctly.  Bigcommerce brings in the sale and sales tax correctly but deposits the sale amount into QBO and Braintree also deposits the sale into QBO without the 2.9% and transaction fee and shows that amount as a sale.  So, I am getting double sales and double deposits.  Sale amount is correct from Bigcommerce and deposit amount is correct from BrainTree.  How do I make this all work?

    2 replies

    August 8, 2018

    I have the same issue.  Have you found a resolution yet?  This is very frustrating.

     

    Thanks!

    August 9, 2018

    Hi fcharlip and kmwolter,

     

    Thank you for contacting the Community.

     

    Can I ask which version of QuickBooks are you using please?

     

    Thanks, Carly. :)

    August 9, 2018

    QBO.

    August 9, 2018

    Hi kmwolter,

     

    Thank you for getting back in touch.

    Are you using the UK or US version of QuickBooks Online?
     

    Thanks, Carly. :)