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DrZack
April 17, 2018
Solved

QBs add one bank transaction as two transaction, one payment and one deposit, balance unmatch

  • April 17, 2018
  • 2 replies
  • 0 views

Hi,

 

I found that the balance in QBs and in Bank does not match.

So I checked the account history and find it generated two transactions for one.

The original deposit of £200 become one payment of £200 and one deposit of £200.

Which makes the total deposit for this transaction become 0(ZERO).

I don't understand why a deposit type of transaction can become payment?(see attached pic)

I try to edit each of them and both of the two transactions are linked to the bank history. 

I tried to delete both of them and review the transaction again, however, it still gives two transactions in the account history.

What should I do to make it right?

 

Thanks,

 

Regards,

Zack

    Best answer by AshH

    Hi DrZach.

     

    Thanks for reaching out to the Community. I think I might have some idea of what is going on.

     

    Based on the picture that you have uploaded it shows the funds going in and coming out of the account at the same time. Previously when I have seen this, people have recorded the deposit but recorded the deposit as coming from the same bank account. This should be displayed on the Deposit page. At the very top of the page, it will display the bank account to which the deposit is being made however on the deposit itself it will ask where the funds have been received from (This would be to make sure the journal balances), if the account being selected is also the bank account, it will show the funds leaving the account and being deposited to the account essentially cancelling out the deposit. This appears to be what's happening based on the screenshot.

     

    Hopefully this has helped but please let me know if there is anything else I can help with.

    2 replies

    EmilyMockett
    EmilyMockett
    April 17, 2018

    Hi Dr Zack,

     

    I would suggest excluding the transaciton out the bank and adding it in manually.

     

    Kind Regards,

     

    Emily

    AshH
    AshHAnswer
    April 17, 2018

    Hi DrZach.

     

    Thanks for reaching out to the Community. I think I might have some idea of what is going on.

     

    Based on the picture that you have uploaded it shows the funds going in and coming out of the account at the same time. Previously when I have seen this, people have recorded the deposit but recorded the deposit as coming from the same bank account. This should be displayed on the Deposit page. At the very top of the page, it will display the bank account to which the deposit is being made however on the deposit itself it will ask where the funds have been received from (This would be to make sure the journal balances), if the account being selected is also the bank account, it will show the funds leaving the account and being deposited to the account essentially cancelling out the deposit. This appears to be what's happening based on the screenshot.

     

    Hopefully this has helped but please let me know if there is anything else I can help with.

    D
    DrZackAuthor
    April 17, 2018

    Thanks for the solution.

    I have created another account as director loan for future funding deposit. 

    After changing the account, everything is now working properly.

     

    AshH
    AshH
    April 18, 2018

    Ah that's great to hear Zach! :D

    Let me know if there is anything else I can help with

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