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M
Memzique
October 24, 2024
Question

QuickBooks is not connecting to my Co-op business account

  • October 24, 2024
  • 1 reply
  • 0 views

Hi

Can anybody shed light on what's up with QB and the Co-op? Even though it is listed on this page, the customer service rep said that the engineer said they have not renewed their contract with the Co-op or some such thing? What does this mean and why are they still listed as a supported bank (and also come up on the list when you try to link bank account)??

As far as I can see, the Co-op supports Open Banking...

1 reply

G
GeorgiaC
October 24, 2024

Hello and welcome to the Community, Memzique. We'd like to share some further information on The Co-operative banking integration in QuickBooks.

 

We support Co-Op Business accounts under Open Banking and Personal and Credit Card accounts using Strong Customer Authentication (SCA). 

 

Do you see any error code or message when attempting to connect a new account or when attempting to update transactions for an existing Co-Op account in QuickBooks?

M
MemziqueAuthor
October 24, 2024

Hi

There is no error code when linking new account, it just gets stuck after pressing 'Submit'.

Also, the QB agent on the phone claimed that Coop no longer has an agreement with QB...

G
GeorgiaC
October 24, 2024

Hi Memzique, thanks for getting back to me here. We haven't received any notice of this, and we'll continue to support Co-Operative bank connections in QuickBooks. Have you tried disconnecting and reconnecting the account with our support team?

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