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A
achildsAmanda
March 13, 2019
Question

Quickbooks Self Employed account no longer connecting to my bank account

  • March 13, 2019
  • 1 reply
  • 0 views

I have been unable to connect my Quickbooks Self Employed account to my HSBC Business Bank account since 1st March 2019. Prior to that it worked just fine and always updated whenever I refreshed and entered the security code. Now it just says :

"Looks like the connection to HSBC Bank (UK) - Business Banking isn’t available right now.

Try again in a few hours. (102)"

As that's been happening for weeks it doesn't seem very helpful. Nor can I find any other way of getting help other than here. Why is it not possible to phone someone about this or chat with someone? Or am I missing something? I've tried to get support through chat and email and just get sent round in circles getting nowhere.

Other discussions seem to report similar problems but it seems the only suggested answer is entering manually or getting files from your bank, which surely defeats the objective of using Quickbooks, having an automated system that helps keep track of things by reducing the need to do it all manually. Any advice welcome please, this is driving me mad!

    1 reply

    T
    TaliaI
    March 13, 2019


    Hello achildsAmanda,

     

    Firstly, in terms of contacting support, you can also reach us through Facebook and Twitter via QuickBooksUK - you will receive a reponse within half an hour.

     

    What steps have you been advised by the chat/email agents, just to make sure I'm not repeating those you've already been told about.

     

    Thanks,

     

    Talia

    A
    achildsAmandaAuthor
    March 14, 2019

    Hi Talia, 

    Thanks for getting back to me. I've not been advised anything by chat or email agents, they all just pointed me to each other or the help page, without offering any advice. I've seen a thread that mentions a similar issue, though I think is for QBO rather than Self Employed, which you can see here:

    https://quickbooks.intuit.com/community/Banking/Connect-bank-account-not-working/m-p/238689?advanced=false&collapse_discussion=true&filter=location&location=category:community-uk&q=bank%20account%20won%27t%20connect&search_type=thread

     

    Thanks for your help. 

    Amanda

    T
    TaliaI
    March 14, 2019

    Hello Amanda,

     

    I apologise for the support you have been offered so far. We have a few steps we can try. First, could you please clear your cache and cookies? You may need to search how to do this for your specific browser. If on Chrome, make sure the time range is set to 'All time'. Once you have done this, refresh QuickBooks - this will log you out. Log back into the account and click on the pencil icon in the blue box where your bank balance is displayed. Select 'edit sign in info' and log back into your bank.

     

    Please let us know if this resolved your issue, if not we can move on to other steps.

     

    Thanks,

     

    Talia

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