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A
Adam Stevens
March 12, 2022
Question

QuickBooks Self Employed gives me a blank screen when I try to connect it to my Monzo account

  • March 12, 2022
  • 1 reply
  • 0 views

I need to renew my connection between my Self Employed app and my Monzo Business account. All proceeds well through Self Employed and Monzo until I've authorised it with Monzo, and it tells me to go back to QuickBooks Self Employed. I do so, and I just get a blank screen. Nothing loading, no message, just nothing. I'd attach an image of the screen, but there's no error code, no text at all, just nothing.

 

When I reopen my Self Employed app, it still needs reconnecting. How can I fix this and go back to tracking my tax?

 

Thanks.

1 reply

JenoP
JenoP
March 12, 2022

There's a chance that browser issues are preventing you from reconnecting your Monzo account, Adam.

 

Too much stored cache or issues within the browser can sometimes cause QBO to not properly load. 

 

Have you tried using a different browser or switch to an incognito/private browsing session? If not, use these keyboard shortcuts to switch to incognito mode:

 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari
  • Ctrl + Shift + P for Microsoft Edge

 
After that, go back and try if you can reconnect or renew the connection between your Monzo and QBSE accounts.

 

If it's successful, go back to the regular browsing session and clear your browsing history. Here's an article as a guide: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online. 

 

You might also be interested in checking out these articles in case you need more references while working in QBSE:

 

 

You can ask follow-up questions or submit new ones if you need anything else. The Community is always ready to help you all the time. 

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