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Quickbooks Self-Employed on IPad connectivity issue with Lloyds

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My QB Self-Employed app on Ipad is telling me I need to reconnect to my Lloyds account, OK I've done this before, however on the Bank Details page neither the Update now or Reconnect tabs respond at all. When I press the Reconnect tab I get a "We're having trouble connecting" message. This means that I cannot connect in order to update my accounts. What is going on and how do I resolve?

QuickBooks Self-Employed

G

GeorgiaCAnswer

Hi adethegardener, yes, this will restore the connection on all platforms 🙂

M

Mark Armistead

The app is terrible if you ask me. Just use Safari or Firefox on the iPad, at least you get access to all the features, especially if you're using payroll.

A

Ashleigh1

Hello Adethegardener,

Welcome to the Community page,

Can you please do the bank connection in the web browser version rather than in the app version please on a laptop or pc instead.