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paulaharper
December 9, 2021
Question

Re-authorisation of bank 90days

  • December 9, 2021
  • 2 replies
  • 0 views

Hello

We have to re-authorise our bank in QB's which we do every 90 days no issue.  This time however we have tried multiple times and it goes through and says connection complete, big green tick, then we get it say "this account stopped syncing because there's a new way to connect it"  And when you press reconnect which seems to be the only option it gives you, it just asks for the same info and the same thing happens.

We have tried using incognito browser

We are with Santander if that makes a difference.

I really don't want to disconnect and reconnect as I have some items not matched that I'm not ready to match as yet, and always have some unmatched because of the way we process things.

Help!

2 replies

K
Kurt_M
December 9, 2021

I appreciate you posting here in the Community, @paulaharper. Let me help you with your query.

 

I see that you've already used an incognito browser. Let's proceed with further browser troubleshooting.

 

These are the steps:

  1. Restart your browser.
  2. Use other browser like Incognito.
  3. Clear your browser’s cache and browsing history.

If issue still persists, I recommend to contact support. This way, they’ll be able to look into the situation and investigate more about it.

 

Please let me know if you need something else. I'll be there to help you sort them out. Take care and stay safe!

P
paulaharperAuthor
December 10, 2021

Thank you.  Rather bizzarrely it had resolved itself this morning so all is good

J
jr68
December 11, 2021

Struggling with same problem myself, hope it resolves too soon.

A
AlexR132
December 19, 2021

I've had exactly the same problem with HSBC today. This problem seems to pop up pretty frequently, I've certainly encountered it several times (every 3 months!) since the UK Open Banking regs were implemented. It's about time QB/Intuit fixed it surely?

KlentB
KlentB
December 19, 2021

I know that this hasn't been easy for you, AlexR132.

 

When your bank updates its connection to share its financial information electronically, you'll also need to reauthorize your bank connection in the program. This way, you'll be able to get your latest available transactions.

 

First, review and categorize your downloaded transactions to prevent downloading duplicates when you reconnect. Next, you'll have to disconnect your bank account. Here's how:

 

  1. Go to the Banking menu or Transactions menu.
  2. Click the blue bank tile for the bank account you need to disconnect.
  3. Select the Edit icon, then choose Edit account info.
  4. Tick the Disconnect this account on save checkbox.
  5. Click Save and close.

.

Once done, follow the steps in this link to connect the account to online banking again: Connect your bank feeds using Open Banking.

 

I've also included an article below that will help you resolve common bank errors and issues: Open Banking connection errors.

 

Fill me in if you have any other concerns or follow-up questions about open banking. I'm always here to help you out.

E
edd2
December 20, 2021

Any idea why Santander isn't working RE my messages above?

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