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May 30, 2023
Question

Reauthenticate bank account not working again

  • May 30, 2023
  • 1 reply
  • 0 views
Wont allow me to authenticate bank account again

1 reply

May 30, 2023

I understand that you are experiencing an issue with reauthenticating your bank account in QBO, jenowen39. I'm here to help you.

 

Can you provide the specific error message you're receiving when trying to reauthenticate your bank account? This way, I'll be able to provide an accurate solution to your concern. 

 

In the meantime, we can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. 

 

Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Once logged in, try to reauthenticate your bank. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

 

Fill me in if you have other banking-related concerns or questions about QBO. I'd be delighted to respond to them