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david-lewis
February 4, 2023
Question

Reconciliation previous report different from pdf of previous report

  • February 4, 2023
  • 1 reply
  • 0 views

QB Desktop 2014

I have a discrepancy between the balances shown on the banking register and on the reconciliation report. The difference is exactly the amount of a deposit made over 18 months ago but deleted last month.  However the same sum shows as deposited in the register which reconciles manually with the bank statement but the reconciliation window shows an opening balance which differs from the actual, as shown on printouts of the last reconciliation, by the amount deleted. Because of the automated deletion of more than 3 company file backups, I do not have a back up prior to the date of the deletion.  In all other respect the program is operating correctly.  Is there a way to correct this issue? 

 

There is not a huge amount of entries so I am prepared to re-enter data but I am now nervous of deleting anything after this experience.  Banking reconciliations no longer make any sense so until the fault is corrected, it's not worth doing them.

1 reply

DivinaMercy_N
DivinaMercy_N
February 4, 2023

The trouble ends here, @david-lewis. I'm here to help you resolve the discrepancy in your account so you can perform the reconciliation seamlessly.

 

Thanks for providing detailed information about your concern. To fix the discrepancy, you may need to edit the transactions or reenter the deleted entry. To get started, you can undo a previous reconciliation and redo it. I'll guide you on how:

 

  1. To start, create a backup copy of your company file.
  2. Then, navigate to the Banking menu and select Reconcile.
  3. Next, click Undo Last Reconciliation.
  4. If prompted, select Continue and click OK.
  5. Close out of reconciliation and open it again.

 

Another way is to ignore the discrepancy to let the program create an offsetting adjustment. To do so, simply select the Enter Adjustment button to finish the reconciliation process. QBDT will automatically enter a Journal Entry under a special expense account named Reconciliation Discrepancies. You can easily find it in your Chart of Accounts.

 

For more details, please refer to this link: Correct discrepancy.

 

Once everything is fine, you are now ready to reconcile your account. 

 

You can also check this article for reference: Fix beginning balance issues in QuickBooks Desktop.

 

I've also added this helpful resource that you can use in case you encounter errors when running reconciliation reports: Resolve common issues on the Previous Reconciliation report.

 

Keep me posted if you have any other concerns about reconciling your account in QBDT. I'd be glad to assist you further. Have a good day ahead and stay safe.

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