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ikatsi79
November 4, 2022
Question

Reconnecting a bank account

  • November 4, 2022
  • 1 reply
  • 0 views

Hello,

AmEx (UK) was working on updates so I could not reconnect my AmEx Business bank on Quickbooks. Now the works are over, I can still not reconnect the card account. I get an error message saying that Amex (UK) is not available in my region and that I should click ok to go back to the Intuit SAS France (!) website. Clicking ok just takes me back to my normal Intuit QBO profile. Any ideas, please?

 

Thanks in advance.

1 reply

C
CharleneMaeF
November 5, 2022

I'll help you reconnect your AMEX account, ikatsi79.

 

Unexpected behaviors in QuickBooks Online are sometimes caused by a browser-related issue. The stored cache can affect the performance of the program.

 

To resolve this, I'd suggest logging in to your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.  

 

Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

Once logged in, reconnect your account. If you're able to do so, let's clear the browser's cache. This removes its stored cache to ensure the program performs efficiently.

 

If private browsing doesn't work, I'd recommend using other supported browsers. They'll provide the best and most secure experience with QuickBooks. 

 

Additionally, I've added an article that'll help you review downloaded bank and credit card transactions and put them in the correct accounts: Categorise and Match bank Data.

 

Please keep us updated if you need additional assistance managing your bank transactions. We're always here to help.

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ikatsi79Author
November 5, 2022

Thank you for your help. I have used a private browsing window, I have cleared cache and used another browser, but I have just not been able to get through the same error message (Intuit SAS France). Could there be something wrong with my account settings, rather than my browser settings?

Thanks again.

I
ikatsi79Author
November 5, 2022

PS. I get the same error message when I try to reconnect AmEx on the Quickbooks iOS app.

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