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llaethderlwyn-ou
August 12, 2023
Question

Reconnecting account to QB. I get as far as 'Which accounts do you want to connect?' I can't click 'Connect' says 'Select an account to continue'. How can I resolve this?

  • August 12, 2023
  • 1 reply
  • 0 views
I am trying to reconnect our account to QB. I get as far as 'Which accounts do you want to connect?' I can see our account listed, and there's a green tick to the right hand side but it won't allow me to click the 'Connect' button. It says 'Select an account to continue.' But it won't allow me to click on the account. Any suggestions how I can resolve this please?

1 reply

C
ChristineJoieR
August 12, 2023

I understand this was challenging for you, @llaethderlwyn. You have me on your back to solve this issue you encounter while connecting your bank to QuickBooks Online.

 

We can use an incognito window and sign in to your bank to determine if this is a browser issue.

 

Log in using the shortcuts below:

 

  • Google Chrome: press Ctrl + Shift + N
  • Microsoft Edge: press Ctrl + Shift + N
  • Firefox: press: Shift + CTRL + P

 

Furthermore, I'm adding this page for your guide to connecting your bank to QuickBooks Online: Connect bank and credit card accounts to QuickBooks Online.

 

We also have a couple of troubleshooting steps for you in case you see any errors while downloading transactions. Please check it out: What to do if bank transactions won’t download or there's a bank error.

 

We are still here to help you with any further questions you may have about connecting your bank to QuickBooks. Feel free to reach out whenever you need assistance. Take care!

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