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sallybennett1
January 3, 2022
Question

Reconnecting bank account

  • January 3, 2022
  • 1 reply
  • 0 views

I have now reconnected my bank account three times and received the message each time saying it was successful but am still being asked to reconnect!  Is this a QB fault or a banking fault?  Anyone else had this problem?  Thanks

1 reply

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ChristineJoieR
January 3, 2022

Thank you for choosing QuickBooks Online, @sallybennett1.

 

 

May I know the exact message you receive upon reconnecting your bank account to QBO, so we can give an exact resolution to your concern?

 


However, as a workaround, try reconnecting your accounts using your browser to have a better experience while accessing them.

 


You may also consider these reasons why your bank account is unable to reconnect:

 

 

  • You to update your bank accounts before reconnecting to QBO.
  • Reauthorize an expired bank account connection

 

You can check this article to follow the steps on how to review the transaction, disconnect, and lastly, reconnect accounts for your reference.

 

 

 

Moreover, refer to this link to know more information about the common error when reconnecting bank account and how you can fix it. 

 

 

 

Just hit reply for any other concerns. I’ll make sure everything will be sorted out for you. Enjoy the rest of the day!

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sallybennett1Author
January 4, 2022

When I reconnect the bank account it appears to be successful and I get the message saying "Sharing now set up", then I can see the connection progressing, then I get the message "Connection Complete".  But the screen then immediately goes back to this:

"This account stopped syncing because there's a new way to connect it.

To fix this, go to the bank or account site in the window we open. Sign in, then return here. (350)

Reconnect"
 
I've tried it several times since yesterday and its always the same.  
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sallybennett1Author
January 4, 2022

Actually, I am going to disconnect the account and reconnect it.  Hopefully that will work.

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