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wesleyharriott
April 19, 2020
Question

Reconnecting my bank error 355

  • April 19, 2020
  • 1 reply
  • 0 views

Hi all, 

  So i am trying to prepare my VAT and my bank feed will not update. 

I have tried multiple times, and it says there is a connection but an error code 355.

 

I recently lost my card and cancelled it, and am waiting for a new one so I am not sure if this has an effect, however I am still able to log into my banking online regardless of my card. Can anyone shed any light on this? 

 

Thanks so much

    1 reply

    M
    Mark_R
    April 19, 2020

    I've got your back, @wesleyharriott.

     

    This error means that only partial info is pulled through from a bank's API, thus throwing account in error state 355. To get this fix, let's run a bank update to refresh the connection.

     

    Before we start, may I ask for the bank account you're trying to reconnect with QuickBooks? Any additional information would be greatly appreciated.

     

    Here's how:

     

    1. Click Banking from the left menu.
    2. Select the appropriate bank account from the list.
    3. Hit the Update button.

    If the issue persists, let's update your sign-in information to reconnect your bank account. Let me walk you through the steps.

     

    1. Click Banking from the left menu.
    2. Select the appropriate bank account from the list.
    3. Click on the pencil icon then select Edit sign-in info.
    4. Input your login credentials, then click Update.

    You might want to check out this article to learn how to categorise bank transactions: Categorise and match online bank transactions in QuickBooks Online.

     

    Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day.

    W
    wesleyharriottAuthor
    April 20, 2020

    Hi Mark, 

      Thank you for your thoughts on how to resolve this. 

    So updating it does not work, the transactions do not update and the balance of my account for some reason sits at zero. When I tried to update my login credentials there is actually no option for me to update sign in info, it just says edit account info. 

     

    I have attached an image to show you what I mean.

    to answer you prior question, the account is a HSBC business account. 

     

    Thanks so much, 

    Ricky

    P
    payment after leaving
    April 20, 2020

    Hi wesleyharriott

     

    There is an ongoing invesigation relating the 355 error that you are experiencing, we have added your details to this investigation and yoou will be notified once there is a resolution. In the mean time, we appreciate that this may not be ideal, you can add your transactions manually or upload your bank statements to the banking page using a Excel/CSV downloaded from your online bank.

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