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PetefromBristol
June 17, 2020
Question

Reconnecting to Lloyds bank following Quickbooks email

  • June 17, 2020
  • 1 reply
  • 0 views

Hi,

 

Has anyone else received the email about Lloyds changing their systems and the requirement to disconnect and reconnect accounts in Quickbooks?

 

I clicked on the help link included in the email and the instructions provided don't apply to Quickbooks SE.

 

Just wondered if any SE users had successfully completed the process.

 

Thanks in advance,

 

PETE

1 reply

IamjuViel
IamjuViel
June 17, 2020

I thank you for sharing the email notification that you've received, @PetefromBristol 

 

Currently, we have two on-going investigations about integration between Lloyds Bank and QuickBooks Self-Employed.

  • INV 47403 QBSE (UK) - Lloyds Bank Business Banking (UK) - Missing transactions in QBSE
  • INV 47195 QBSE UK - Lloyds Bank - Looped to enter OTP

Just to clarify, prior to receiving the email are you getting any connectivity error prompt or issues? In both of these errors, there's no need to disconnect and reconnect your connected Lloyds bank. If you're getting any of the connectivity issues or errors mentioned above, I'd suggest contacting our Customer Care Team. This way, you'd be added to the affected user's list.   

 

Here's how to contact our Customer Care Team:

  1. Click the Help icon.
  2. Select Contact US on the pop-up.
  3. From the How can we help? field, enter your question.
  4. Choose Continue.  
    Choose either of the following to contact us:
    • Get a callback
    • Start messaging
    • Post a question

The Community is always here if you need further help with your bank connection. We're always glad to help in any way we can.

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