I understand the importance of renewing your bank connection in QuickBooks Self-Employed, Louis. I'm here to share some steps on how we can resolve it.
In your case, it can be caused by stored cookies and cache, that unable you to click the redirect button. We can perform the basic troubleshooting process. This helps fix your browser to work better and faster. I'll show you how.
- Restart your browser.
- Log in to your QuickBooks company file in an incognito or private browser and try to see if you can renew your connection. You can use these keyboard shortcuts to launch a new private window:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
If it works, you can return to your regular browser and clear your browser's cache. Then you may see if it fixes the problem and get started on the tasks at hand. However, if incognito window didn't work, you can use other supported browser.
Please refer to this article for more details: Troubleshooting browser problems.
After that, you can proceed with reconnecting your bank, you can refer to this article for a more detailed steps: Reconnect your bank account in QuickBooks Self-Employed.
If issue persists, I'd recommend contacting our QuickBooks Support Team, they can look into your account in a secure space and check if there's an ongoing investigation about this matter.
Feel free to post a reply if you have clarification or any other QuickBooks-related concerns. I'll be around. Take care!
