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jamessealey
Oct 28, 2021 8:57 AM UTC
Question

Review my bank connection message constantly showing

Hi, QBSE user here, recently I have a 'Renew your Monzo connection' message sitting at the top of my page. It gives me the option to 'Renew your connection' or 'Learn More'. If I go through the process of renewing the connection, the message is still there, and is always there. It didn't used to always show, 

37 replies

Ashleigh1
Oct 28, 2021 12:48 PM UTC

Hello Jamessealey, 

 

Welcome to the Community page, 

 

Is the renew connection showing in blue on the transactions page? or is it just showing as red in the accounts section? 

jamessealeyAuthor
Oct 28, 2021 2:26 PM UTC

It shows in Blue on the transactions page.

 

Ashleigh1
Oct 28, 2021 3:18 PM UTC

Hi James, thanks for the screenshot, we are aware of this issue and there is currently an investigation on it which we have added you to and have sent and email to you as well, any updates you will get an email to inform you about it. 

Spiceworld
Jan 21, 2023 10:06 PM UTC

Hi

I am getting this on my system as well using a Halifax account.

Just thought i would add a post to let you know that its not sorted like a lot of other things with your software.

Shame

 

Colin Martin
Feb 25, 2023 11:13 AM UTC

I have this problem as well with my Nationwide accounts. It's a bit worse though.

 

The blue bordered box appears for a few seconds when I go to the transactions on the browser app. Then it disappears and puts 12 red bordered boxes above the transaction list, one for every time I've reauthorised. 

However, transactions are still coming through so communication with the bank must be good. Also every time I reauthorise it sets up duplicate transactions and another account in the pop down list for one of the linked accounts

Colin Martin
Feb 25, 2023 11:32 AM UTC

On the screenshot the account name is "Your Nationwide Building Society (UK) - old". It got named this sometime in the past and I've to found a way to change it but the "-old" has no significance the accounts on this connection are the ones in use.

GebelAlainaM
Feb 25, 2023 1:14 PM UTC

I appreciate you chiming in the thread, Colin. I'll ensure you'll get the right direction to help you sort this out in a safe environment.

 

You'll need to connect with our Technical Support team. This way, they can check your account and see if it's an internal issue. They can also guide a fix for this matter or create a ticket for investigation if needed.

 

Here's how:

 

  1. At the top menu bar, click Assistance.
  2. Then type in your query.

 

Please refer to this article for more details: Contact QuickBooks Self-Employed Support.

 

I've also added the following article for future reference:

 

 

Please post a response if you have any updates or clarification with managing your bank or bank transactions in QuickBooks. I'll be here. Stay healthy!

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