Question

Santander Bank Feed Connection - Error 101/324

Forum|Forum|7 years ago
September 5, 2018
4 replies
0 views

Good morning everyone.

We're aware that some of our customers with Santander are having troubles downloading their bank transactions and are seeing error code 101 or 324.

Our teams are working hard to get the issue resolved and looking to get a fix in place ASAP.

I'll be updating this article as and when I receive them so you're kept in the loop. Please feel free to comment below on anything else you're spotting with the connection error.

Thank you!

JackSAuthor

*Update*

Our magical tech guys have identified a fix and all will be resolved within the next hour.

JackSAuthor

*Update*

This issue has now been resolved! Please pop a message through if you see anything different.

G

Ghyde

I am getting the same issue on Saturday 8th September 2018, Started on Friday couldnt connect, disconnected account it logged talked to bank but wouldnt pull the transactions into quickbooks.
my login credentials are correct, I now get code 101 when trying to again add my bank account. not sure if its quickbooks or santander?

F

FSL18

I have also been having problems with error 324 shown since Friday (now Sunday). Any pointers as to whether I can do anything myself to help would be much appreciated.

Very frustrating at present.

JackSAuthor

Good morning everyone, we're aware that the Santander connection issue isn't fully resolved and you will still be seeing error 324. We're exploring the exact reasons why the connection is disrupted.

Rest assured, our specialist Banking teams are priortising this and I'll update this article throughout the day with further advancements.

Thank you for your patience!

W

whitchp

Still having issue connecting to my Santander business account in QBO. QBO reports error 342, "We can’t find this account at your bank".

M

Montrose

Ahh looks like error 324 is back again

J

JamesDuanT

We haven't received any additional reports about these errors, Montrose.

For now, we can do basic troubleshooting steps to fix this. Let's update the the Banking page manually.

In the Banking page, click the Update button.
Enter your Multi-Factor Authentication (MFA) credentials.
Select Continue update.

You can refer to this article for additional solutions: Fix Banking Error 324 in QuickBooks Online.

If you need more help in getting rid of the error, I'd recommend contacting our QuickBooks customer Care Team. They'll be able to review the system and further investigate this.

Moreover, you can use a valid WebConnect file to import your bank transactions. You can check out these articles for more information:

We'll keep you up to date once we receive more information about this.

P

Pullingpunchlines

Hi it's 21 January 2019. I have logged onto my Santander account successfully but could not add the bank account to my QuickBooks account using the same details, and have tried several times.

R

Rasa-LilaM

It’s nice to see you in the Community space, Pullingpunchlines.

Thanks for joining this thread. Helping out with adding your bank account to QuickBooks is my priority.

You’ll encounter this error when QuickBooks Online is unable to locate your account on your financial institution’s website. To get this working, reconnect or manually update your bank.

You can click on the Reconnect my account link that is displayed after the error message. If the link is missing, manually update your account in QBO.

Here’s how:

Go to Banking on the left panel.
Select the Banking tab.
Click on the Update button.

If the issue persists, follow the steps provided in this article by going directly to Solution 2: Error 324.
After following the steps, your new account is now successfully added in QBO.

Keep me posted on how things go. I want to make sure this is taken care of. Wishing you the best.

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