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M
markj14
January 19, 2019
Question

Santander Business account not able to link with self employed

  • January 19, 2019
  • 1 reply
  • 0 views

Afternoon everyone. 

 

Pretty new to this but set up an account to as self employed and found that I can't add my Santander account which is a business bank account. Manage to log in to their portal ok but not to Quick books. Any advice or help would be greatly appreciated.

 

Thanks! 

    1 reply

    J
    JamesDuanT
    January 21, 2019

    Hello and welcome to QuickBooks Community, Mark.

     

    Are you using QuickBooks Self-Employed on a browser? Or are you using the mobile app to access your QBSE account? What error did you received when connecting your bank to QBSE?

     

    If you're using a browser, here are the troubleshooting steps that we can do:

    1. Restart your browser.
    2. Add Intuit as a trusted site and connect your bank account again.
    3. If that doesn't work, you can open a private browser and try it again.
    4. Clear the cache storage of your regular browser.

    If you're using the mobile app, here's what to do:

    1. Restart your mobile phone and update the operating system.
    2. Relaunch the QBSE app and try reconnecting your bank.

    Additional details would also be appreciated such as screenshots and error messages/codes to further assist you. Thanks in advance!

     

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