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Oct 7, 2021 8:40 PM UTC
Question

Should I wait more than 2 weeks to payment deposited? Costumer has been paid. But still not deposited. Is that any technical issues with my account?!

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1 reply

JenoP
Oct 8, 2021 12:12 AM UTC

Hi there, hatamovllc-gmail.

 

Receiving online payments in QBO UK is done through PayPal for credit payments and GoCardless for Direct Debit. Transactions made using these payment options are usually processed within 5 working days. Can you tell us what option was used by the customer when the payment was made?

 

If the payment is still not deposited for more than 2 weeks, I'd recommend reaching out to PayPay or GoCardless. They will be able to take a look at the transaction and provide more details about this.

 

Check out these articles for more details: 

 

 

As always, you can reach out to us again if you need anything else when working in QBO. We're always here to help.