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Gareth7
Jul 27, 2020 12:42 PM UTC
Question

Sorry, we can’t update your account. Please wait a few hours and try updating again.(163)

My Metro Bank connection stopped working (Again!) a few days ago with the error: "Sorry, we can’t update your account. Please wait a few hours and try updating again.(163)".

 

Quickbooks support are being as useless as usual.

 

Anyone else had this issue?

 

Anyone got some advice?

12 replies

Ashleigh1
Jul 27, 2020 12:52 PM UTC

Hello Gareth7, 

 

Thanks for sending us this post, 

 

we are aware of customers getting the error 163 from their metro bank, our engineers are working on getting this resolved as quickly as possible. In the meantime you will need to CSV/ import your transactions into your account until this issue has been resolved. 

Przybylski73
Jul 29, 2020 6:30 PM UTC

Hi

Getting same error for few days now ,any idea how long this will take ?

Regards

Sylvester

MariaSoledadG
MariaSoledadG
Jul 29, 2020 7:00 PM UTC

Hi there, Przybylski73.

 

We're unable to give a specific time frame on when this will be resolved. Rest assured, we're doing our best to get this fixed as soon as possible.

 

While we're working closely with your bank to provide Open Banking connections, you can download transactions from your bank and manually upload them in QuickBooks Online (QBO) in the meantime.

 

For future reference, you can read this article for more information: Categorise and Match Online Bank Transactions in QuickBooks Online.

 

Feel free to let us know if you need further assistance. 

paolo-thepercent
Jul 14, 2023 10:00 AM UTC

Same issue here, with Krungsri Bank in Thailand.

Many, many support request opened with QuickBooks support, after more than 12 month not a tiny progress.

Such a shame.

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