Supplier refund and credits

Handling supplier credits, refunds, and their corresponding VAT can sometimes be tricky, especially when it comes to bank deposits in QuickBooks Online (QBO), Felix02.

To better isolate this issue, let's make sure that the supplier credit you created properly reflects the VAT. When creating a supplier credit, ensure you are entering the amounts correctly and specifying the VAT rate. You can visit this article for more detailed processes based on your payment method or specific circumstance: Handle supplier refunds and credits in QuickBooks Online. 

On the other hand, since you already created a bank deposit, we can edit and include the VAT amount and rate. Here's how: 

1. Go to Transactions and select Chart of accounts.
2. Find the bank account you put the deposit into and select Account history.
3. Search for the bank deposit and select it to get more details.
4. Tap Edit.
5. Make sure the VAT amount is included and you choose the VAT rate in the VAT field. 
6. Press Save and close. 

Once done, match the supplier credit with the bank deposit. Then, find the deposit and select it. When you see the "Match" option, you can select it. From there, we can match it with the supplier credit you've created. For the steps and details, check out this article: Add and match downloaded bank transactions.

Feel free to visit these articles to troubleshoot any discrepancies that may arise when reconciling your account:

• Fix issues the first time you reconcile an account in QuickBooks Online
• Fix issues for accounts you've reconciled in the past in QuickBooks Online

If you have other banking concerns or need assistance navigating through QuickBooks, feel free to share your comments below. The Community is here 24/7 to assist you.