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F
FCA
June 5, 2018
Question

Tesco credit card connection 324 error

  • June 5, 2018
  • 3 replies
  • 0 views

In addition to the santander issue many of my clients are dealing with, I have been made aware today of an issue with the Tesco credit card feed.  This has not updated for 14 days now.

 

The issue is a 324 error and my client tells me QBO were aware when she spoke to the helpline.  Are other people having this issue and what are QBO doing to resolve it?

    3 replies

    JamesC
    JamesC
    June 5, 2018

    Hi FCA,

     

    Can you private message me your clients details? Particularly their Company ID Number, so i can get your client escalated to the correct team to get this resolved?

    14 days seems an long time, have you advised your client they can upload a .csv of the transactions in the meantime; so they aren't at a standstill??
     

    If not, direct them to this link - https://community.intuit.com/articles/1458636-import-bank-transactions-from-excel-csv-file-to-quickbooks-online

     

    Thanks,

    F
    FCAAuthor
    June 5, 2018

    Thanks for the response, I have messaged you.

    A
    Anonymous
    June 6, 2018

    Hi @FCA,

     

    I have made @JamesC aware that you have sent the details to him and he will raise this for you now.

    S
    SutcliffeMC
    June 10, 2018

    I've had problems for over a week now with trying to add my Tesco credit card. I haven't received any help from QB. They just emailed me a phone number in the US! I've not found their support to be very helpful. I originally had error 101 and then 105.

      J
      JamesPaulE
      June 11, 2018

      Hello, SutcliffeMC.

       

      This is not what we want you to experience and we would like to extend our help in the Community space.

       

      I see that you already posted a topic for the Tesco issue. I've responded to your thread with the details and solutions to get you around the issue.

       

      You can go to your topic here: https://qbcommunity.com/t5/Banking/Can-t-connect-to-Tesco-Bank-for-over-a-week-Quickbooks-support/m-p/165429#M732.

       

      Moving forward, I'll provide updates and additional help in your thread.

       

      S
      Simoncharman
      April 10, 2019

      Good luck with this. For me all QB want to do is message via Twitter despite me giving them my email address. I’m not tweeting messages when I’ve been asked for my email. Maybe I’m getting old, isn’t email the main method of communication these days?

      R
      RaymondJayO
      April 10, 2019

      I want to make sure your experience in QuickBooks will be taken care of, @Simoncharman. 

       

      I personally know that email is the main method of communication today. But here in QuickBooks, we've diversified and use other ways to communicate with our customers. One of them is using social media, such as Twitter, though we already have your email address. 

       

      I'd suggest checking out this helpful article for more information: 5 Ways to Keep in Touch with Customers. 

       

      Please don't feel that you're getting old, but know that you have the right to be heard and I'm here listening to you. I'll do my best to help you here and more than willing to pass along your feedback here on my end. 

       

      You can always count me in if you need anything else, @Simoncharman. 

       

      Sincerely, 

       

      Raymond

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