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antkent-icloud-c
June 2, 2024
Question

The category drop down menu has disappeared on QB online. I can’t reconcile transactions. It just comes up no category

  • June 2, 2024
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

MJoy_D
MJoy_D
June 2, 2024

Hello, antkent.

 

Can you provide more details about the category dropdown you mentioned, like on what page specifically? Are you using a mobile app (iOS or Android) or log on to a web browser?

 

Can you share a screenshot of the error message you're seeing and where you encountered it? It'll help us identify the problem better and resolve it quickly.

 

I look forward to hearing from you.

 

Stay safe, and have a wonderful day!

antkent-icloud-cAuthor
June 3, 2024

Screen shot attached

 

on the iPhone app there are no categories to reconcile expenses to. It works on desktop.

ChristieAnn 11
June 3, 2024

I appreciate the screenshot and additional details you've provided, antkent-icloud-c. Let's perform some steps to ensure you're able to restore Categories in your QuickBooks Online (QBO) mobile app.

 

The missing Categories option in the mobile app is due to several factors below.

 

  • Outdated or incompatible version. iOS devices need to run on iOS 9.3 or later
  • Excessive cache data - Over time, the app's cache data can become corrupted, leading to freezing or force closing issues.
  • Incomplete or failed installation or update - If the app wasn't installed correctly or the update was interrupted, it can result in crashes

 

To fix this, I suggest making sure that the device operating system is compatible with the QBO app to avoid system crashes or glitches. Then, once the operating system is supported, I recommend clearing the app's cache. Doing so prevents system issues, frees up storage space, resolves loading or syncing issues, and improves performance. You can follow the instructions below:

 

  1. Go to the menu at the top right corner of your device.
  2. Choose Help & Feedback.
  3. Select Refresh Data.
  4. Click Refresh.

 

If the problem continues, you may uninstall and reinstall the app to resolve any installation or update issues that cause the unexpected missing option/data.

 

In case you need a table list that contains different features that are supported on your mobile device, you can read this article: Compare mobile app features.

 

We're always around here in the Community if you have any other concerns about categorise or reconciling in QBO. Feel free to post again here. Have a good one and keep safe, antkent-icloud-c.

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