The matches are not showing on my bank account

Thanks for joining this conversation, @9130 3496 0391 8576.

One of the possible reasons why you're unable to match them is that the transactions you recorded in QuickBooks Online (QBO) have been reconciled already. You can check your Register to verify. We can see the reconciled transaction if it has R on it.

If this is the case, you don't need to match the downloaded transactions. Instead, you can exclude them. Simply check the tickbox beside the Date. Then, click on the Batch actions drop-down and select Exclude Selected.

However, if they're not yet reconciled, try signing into your QBO using a private browser (incognito). This will help us check if this is a browser-related (cache and cookies) concern.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, go back to the Banking menu to double-check.

If they're now showing, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

I've added these articles for your reference on how to manage downloaded bank transactions: Categorise and match online bank transactions in QuickBooks Online.

Reach out to me in the comment section below if you have any additional questions. I'm always here to answer them. Have a good one!