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J
Jess_Harris
October 22, 2021
Question

This transaction has already been accepted error

  • October 22, 2021
  • 1 reply
  • 0 views

Hi,

 

I have a client who is having issues reconciling banking. There is a payment which matches to several invoices with a difference which has been added, when the amounts match and we click save, we get the following error message. This transaction has already been accepted.
I have checked and this has not been added to the bank and all the invoices are still awaiting payment.

Hopefully someone can help me.

Many thanks all 

1 reply

G
GeorgiaC
October 22, 2021

Hi Jess, thanks for joining us here on the Community - to troubleshoot, I'd be grateful if you could sign into QuickBooks through an incognito window to match the transaction (on Chrome or Microsoft Edge, press Ctrl-Shift-N to open). If you see the same error, please try adding the transaction without matching, and then navigate to the 'Reviewed' tab and select 'Undo' against this. This will move the transaction back to the 'For-review tab to be matched again. 

 

Please get back to us below if this doesn't fix! 👩‍💻

J
Jess_HarrisAuthor
November 2, 2021

Hi,

Thanks for this, however this has not fixed my issue. I am still getting the error.

Adrian_A
Adrian_A
November 2, 2021

I appreciate you for trying the steps shared by my colleague, Jess_Harris.

 

Since the recommended steps didn't work on your end, I'd recommend reaching out to our Phone Support team so we can investigate this further. 

 

You can reach out to them through this link: Contact QuickBooks Support.

 

Once everything's fine, you can check this reference on how to ensure that your transactions match with your bank statement: Reconcile an account in QuickBooks Online.

 

Keep me posted if ever you need help in reconciling the items. Keep safe!

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