Question

Transaction didn't download so can't match to deposit

3 replies
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Can anyone help I have one bank transaction (part payment of an invoice) for whatever reason didn't download so I'm unable to match the deposit I made to undeposited funds to it as there's nothing to match it to. How can I get around this as although the deposit is added to my accounts it means it's just sitting there undeposited. Hopefully that makes sense....

QuickBooks Online

P

payment after leaving

Hi Ritchiec80 To confirm the deposit didn't download in your banking section so you manually received payment on the invoice to the undeposited funds account?

R

Ritchiec80 Author

Yeah as I only take a deposit at the time of booking I add a payment into undeposited funds then when I download my statement I will match the payment to that. On this occasion only that payment didn’t automatically download so the software is always trying to match the deposit up. Can I upload that transaction manually without wrecking my linked account? Hope that makes sense?

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EmmaM

Hello Ritchiec80, Yes you could manually upload CSV with that one transaction on certainly and that would work the same way.

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