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Ritchiec80
March 11, 2021
Question

Transaction didn't download so can't match to deposit

  • March 11, 2021
  • 1 reply
  • 0 views

Can anyone help I have one bank transaction (part payment of an invoice) for whatever reason didn't download so I'm unable to match the deposit I made to undeposited funds to it as there's nothing to match it to. How can I get around this as although the deposit is added to my accounts it means it's just sitting there undeposited. Hopefully that makes sense....

1 reply

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payment after leaving
March 12, 2021

Hi Ritchiec80 To confirm the deposit didn't download in your banking section so you manually received payment on the invoice to the undeposited funds account?

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Ritchiec80 Author
March 12, 2021

Yeah as I only take a deposit at the time of booking I add a payment into undeposited funds then when I download my statement I will match the payment to that. On this occasion only that payment didn’t automatically download so the software is always trying to match the deposit up. Can I upload that transaction manually without wrecking my linked account? Hope that makes sense? 

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EmmaM
March 12, 2021

Hello Ritchiec80, Yes you could manually upload CSV with that  one transaction on  certainly and that would work the same way.

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