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woof1
September 6, 2023
Question

Transactions from bank not syncing with QuickBooks

  • September 6, 2023
  • 1 reply
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    1 reply

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    Ashleigh1
    September 6, 2023

    Hello woof1, thanks for reaching out to us on the Community page, are you getting any error messages or codes showing up at all? What bank is it and account type?

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    woof1Author
    September 6, 2023

    There’s no error message. The wheel spins to update, takes a while, says it’s done but no new transactions are showing. I’ve had no new transactions since the 31st August.

    it’s a HSBC Business Kenitic current account. 

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    Ashleigh1
    September 6, 2023

    Thanks for that information Woof1, is there definitely transactions that should be coming through? The account in the system is not showing any errors on our side either. 

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