Question

Trying to connect to virgin business account

Forum|Forum|3 years ago
March 4, 2023
4 replies
0 views

I can’t link my virgin business bank account in browser.

When I try to link my account on my computer it takes me to the virgin current account log in page, it won’t recognise my log into details because it’s a business account.

When I try it on my phone it takes me to my app so it allows me to log in but when it sends my back to QBO to finish it’s just a blank page and my bank account hasn’t been added, although it shows it’s connected on my bank account.

I’ve been trying for days to sort this out and it’s becoming so stressful.

Hopefully someone can help me.

DHeraV

Hi there, @PB201.

I'm here to provide information about connecting business bank accounts in QuickBooks Online (QBO).

Whenever we connect business accounts in QuickBooks, let's make sure to use the correct bank URL to ensure you'll get to link them to QBO.

To get your correct bank URL, kindly log in to your Virgin Business Bank account and have a copy of the link. Once copied, you can then proceed to paste the URL in the bank's search box in QBO.

However, if the business bank account doesn't appear while using the URL, it means that the bank is not yet supported by QuickBooks.

On the other hand, you can contact your bank to request support from them. You also have the option to send a request to add your business bank account in QuickBooks. Here's how:

On your QBO account, go to the Banking tab (Take me there).
Select Connect account.
Search for the name of your financial institution. If QuickBooks is unable to find your bank, you will get the message, "Hmm, we can’t find [name of the bank you entered] in our list of supported banks," and you will be presented with helpful tips to try and locate your bank account.
If you’re still unable to find your bank, select Request.
Enter your bank's web address (URL) in the field provided, then select Request.

For detailed information, kindly visit: Find your bank or credit card account when you connect to online banking.

In the meantime, to have your transactions in QBO, I suggest manually uploading them.

Moreover, I'll also share this article that can serve as your reference to learn how to review and edit your opening balance if you recently added older transactions to your account: Reconcile transactions that are older than your opening balance in QuickBooks Online.

Feel free to leave a reply if you require further assistance with connecting your business bank accounts in QBO. The Community team always has your back. Have a good one.

P

PB201Author

The URL just brings up virgin money uk, not virgin business.

So you don’t support virgin business accounts?

can I ask why on my online banking it is showing that my account (virgin business) is linked to QBO then? But absolutely nothing on QBO?
and yes I have tried on numerous different browsers even in incognito mode, and a laptop, iPad, iPhone, cleared cache and cookies, log out and back in, deleted and reinstalled apps, I’ve tried everything that I’ve been told to try over the phone and on live chat.

A

AileneA

Hello, PB201.

I appreciate you for performing the troubleshooting steps above suggested by my colleagues.

I've checked the lists of supported banks in QBO, and the Virgin business account is not on the list of QBO-supported banks. It's weird why it shows connected on your financial institution's online banking, yet nothing in QuickBooks. I know you already reached out to our customer support team.

Since Community is a public space and we are unable to check your account for security reasons, I suggest reaching out to our Customer support again. They're equipped with tools that'll be able to help you through live troubleshooting. They can also assist you in connecting your bank account to the program. I'll show you how:

Go to the Help (?) icon at the top.
On the Assistant tab, click Talk to a human.
Enter your concern in the Type something field, then click the send icon.
Click on I still need a human.
Select Get help from a human.
You can either select Chat with us or Have us call you.

To ensure that you'll be assisted on time, please see our support hours.

Moreover, I'll also share this link where you can search for articles that can serve as your reference to guide you in managing your bank feeds and reconciling accounts in QuickBooks: QuickBooks Online Banking Help Articles.

Please know Community is always here 24/7 if you need assistance in other QuickBooks related work. Have a great day!

P

Paul Morgan

I had the same issue, you need to select Virgin credit cards instead of virgin money and then it lets you connect your account. Hope this helps

S

SY15

I can't believe this issue has been going on since March or prior and QB still haven't resolved it so their customers can link business banking with Virgin Money!

I spent over an hour with their helpdesk, tried every possible way to connect and yes tried to link via the credit cards url (it doesn't work as my customer ID is 9 characters and the log in only allows 7). QB have accepted that it's an internal issue but still won't refund me and have closed out my enquiry as 'resolved'!

G

GeorgiaC

Hi SY15, we're sorry to hear that you've been having trouble connecting your Virgin Money account in QuickBooks. Does your bank account sort code start with 05 or 82?

When connecting using the Virgin Money (UK) link, you should see the option to enter your username, which is usually the email address that you used when registering for your bank account.

J

Jordon 1

Hi,

did you manage to resolve this issue? I’m having this issue now.

K

Kevin_C

Thanks for chiming into this thread, Jordon 1. I recognize the relevance of the streamlined process of connecting your bank account to QuickBooks Online (QBO).

Beforehand, may I know what specific error message you encountered while connecting your Virgin business account to QBO? I encourage you to share it with us in this thread so we can further check here on our end and provide the necessary details to resolve it.

Nevertheless, here are some reasons your bank account won't connect to QBO:

The bank may not be a participating bank.
Your bank might not connect to all types of accounts (for example, personal accounts vs. business accounts).
The bank is having system maintenance.
Some banks have multiple names on our list. You might want to check and select the correct one or try all possible bank URLs.

For now, I suggest following these troubleshooting steps before connecting your bank account from there:

Try using a private or incognito browser.
Restart your browser.
Clear your browser's cache.
Use a supported and up-to-date browser.

Once everything's good with your transactions, you can visit these resources that will help you speed up the review process of your online bank entries:

Please know that you're always welcome to post a reply in this thread if you have any other questions about linking your bank account to QBO. I'll be here, ready to assist you. Stay safe.