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M
michelle115
August 24, 2020
Question

Trying to reconnect a Co-op bank account, asking for password? we dont have a password and passcode from fob is not being accepted?

  • August 24, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

A
Ashleigh1
August 24, 2020

Hello Michelle115, 

 

Welcome to the community page, 

 

What does it say after you try and enter the passcode of the fob? 

 

Could you send us a screenshot of what happens on the page please. 

M
michelle115Author
August 25, 2020

It's saying

Something unexpected happened and we couldn't connect to your bank.

Try signing in again, and check for typos and other errors. If that doesn't work, try signing in on the The Co-operative Bank (UK) - Business Banking site. (193)

 

 

A
Ashleigh1
August 25, 2020

Hello Michelle115, 

 

Thanks for the information can we ask you to reach out to us in a private message on Facebook or a direct message on twitter with your email address and issue so we can raise this up for you. 

 

Thanks 

A
AndyHodchild
April 6, 2022

Hi

 

I have this problem and so in more than a year it has not been sorted out, i am on hold to the coop bank with 60 min wait time and a warning that they will shut before i get through!!

J
jamespaul
April 6, 2022

Hello, Andy. 

 

I'd like to lay down one more solution before we conduct any investigation regarding the year-old issue from The Cooperative Bank. 

 

Since your attempt to call the Co-operative Bank's is unsuccessful, there's one more thing you can do to fix the issue.

 

You'll want to log in to your account and see if there any notifications or alerts that might've prevented you from connecting your account. 

 

If there are none, we'd like to investigate this further and sort this out once and for all. You'll want to contact our agents so they can look deeper into the system and see what's going on with the connection for The Cooperative Bank. 

 

Here's how to reach them: 

 

  1. Click the Help menu.
  2. Go to the Search tab on the small pop-up window.
  3. Click the Contact Us button. 
  4. In the box, enter something like "Error 390 when connecting coop bank."
  5. Click the Chat with us button. 

 

In the meantime, you can also upload your bank's transactions manually into QuickBooks Online. This article will guide you through the process: Manually upload transactions into QuickBooks Online.

 

After categorising your transactions, you can start reconciling your bank account if needed. 

 

You can always reply here if you have more questions about managing your bank records in QuickBooks. If you have other questions like how to record a certain transaction or run a specific report, let me know. I'm here to help. 

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