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Apr 9, 2021 8:27 PM UTC
Question

Trying to reconnect bank. Agreeing to all the permissions. Nothing happens. If I try to add another bank again all I get is a circle endlessly spinning. Any suggestions?

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1 reply

JenoP
Apr 9, 2021 11:42 PM UTC

I'll help with your question about Online Banking, IanSlaughter.

 

We'll make sure that you can sync the bank again in QuickBooks Online. Can you tell us if you're getting a specific error when reconnecting the account? In the meantime, I'll share some steps that can check if this is caused by a browser issue and resolve it at the same time. 

 

Start by using an incognito/private browsing session or a different browser. Here are some of keyboard shortcuts to quickly open an incognito session: 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari
  • Ctrl + Shift + P for Microsoft Edge

 
Once done, go back to your account and click the Update button in the upper-right hand corner of your Online Banking. If you can see that it's being updated, follow the steps in this article to delete your browsing history: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online. 

 

You can also check out this article after successfully reconnecting the bank: Categorise and Match Online Bank Transactions in QuickBooks Online. 

 

I'll jump right back to this thread if you have follow-up questions. The Community is always here to help.