Skip to main content
B
BrkLeem
July 2, 2024
Question

TSB Connection failing - blank screen

  • July 2, 2024
  • 1 reply
  • 0 views

Hello,

I've been having numerous issues trying to reconnect my TSB account to Quickbooks. I found an old thread which talked about clearing cache, cookies, disconnecting, reconnecting, manually uploading, incognito and private windows, all to no avail.

When I go through the steps to connect, or in this case reconnect, I have a blank pop up window, but my security settings are all good to go including pop up windows allow, but yet, it fails to load every time.

I have taken screen shots of this mornings tries, but it doesn't seem to want to go past the static-fdpwidgets box.

I have spoken to TSB this morning who have advised me that there is no connection to other applications on their end, and to be fair, I have other applications connected to TSB and it just seems Quickbooks is having an issue.

Anyone else experiencing this particular issue with TSB?

Thanks

1 reply

G
GeorgiaC
July 2, 2024

Hello and welcome to the Community, BrkLeem

 

We appreciate your detailed post and we'll be happy to lend a hand to make sure you're able to connect your account TSB Bank account again in QuickBooks. 

 

Usually, a blank pop-up window during the bank connection process is caused by pop-up blockers on the web browser. 

 

If you turned off pop-up blockers after clearing the cache and cookies on your browser, please now try clearing the cache and Intuit-specific cookies again. Once done, please then fully close & re-open your browser before signing back into QuickBooks. 

 

If you're still unable to connect on your usual browser, please try signing into QuickBooks through a different web browser or on incognito mode, or by using a different device. 

 

For further support, please get back in touch below with the names of the browsers that you have tried and your device's operating system (e.g. Apple or Windows). 

Terms & ConditionsAccessibility statement