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L
LLob
April 26, 2018
Question

TSB feeds are not downloading data

  • April 26, 2018
  • 1 reply
  • 0 views

Since the misfortune of the TSB upgrade system, there's no feed. Anyone got a response to know if this is something that they will fix, or is it gone forever?

    1 reply

    A
    Anonymous
    April 26, 2018

    Hi @LLob,

     

    Thanks for posting to our Community.

     

    We are aware of the connection issues currently with TSB at the moment. This is due to their update over the weekend that subsequently resulted in their systems having to be taken offline to rectify.

     

    Online banking access directly through their website has been restored, however access by third party applications such as QuickBooks Online to accounts to allow the downloading of transactions is still being worked on to restore.

     

    In the meantime, you can download your transaction statements from TSB and manually upload them into QuickBooks Online.

     

    Let me know if you need anything further

      X
      XXXLViking
      April 30, 2018

      Thanks for the update on this GillH!

       

      Will we (as quickbooks users) need to do anything once the issues with 3rd parties accessing TSB have been resolved, or will QuickBooks simply re-sync and show me all the transactions we've been missing?

       

      My worry is that its been nearly 2 weeks now and if i manually upload the transactions i've been missing, then when we do finally re-sync there will be a lot of duplicates.

       

      Thanks for any advice!

       

      Chris

        A
        Anonymous
        April 30, 2018

        Hi @XXXLViking,

         

        At the moment there is no requirement for TSB customers to do anything extra within their accounts for QuickBooks Online. By design, QBO will look at the date of the last transaction brought into the account from the banking feed and start from the next date to update the accounts once the link is active.

         

        You can upload your transactions manually from CSV statements in the meantime and when the accounts are updating again, any duplicates can be excluded from the For Review section as a Batch Action.

         

        I'll keep the thread updated with any developments or follow up actions

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