Two bank accounts in summary, one connected.

I've contacted support on two occasions and both times it went to the "engineering" team who fob me off.

I have ONE bank account connected to QBSE. In my Dashboard, there are TWO bank accounts. 

They are both the SAME bank account, one syncs and one doesn't. When I try to remove the duplicate bank account I only get the option to remove the one I intend to keep. 

The engineering team's solution is as follows: 

1. Please re-attempt to connect the bank affected previously. 

How can I reconnect a bank account which is already connected?

I am getting the same issue on my phone, even after clearing cache and app data.

Maybe someone on the forums will know how to fix this, or maybe someone higher up at QuickBooks will be able to help.

Thanks in Advance.