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Prakash Jain
February 10, 2022
Question

Unable to find the billings and accounts section for one of the companies on my quickbooks account

  • February 10, 2022
  • 1 reply
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1 reply

R
Rasa-LilaM
February 10, 2022

Hello there, Prakash Jain.


I can see how important it is for your business to see the Billing & subscription section for your company. This lets you manage your account information.


The firm admins decide what their team can see and perform in QuickBooks. This includes access to firm information and admin tasks.


When signing in to QuickBooks Online Accountant, make sure to login as the primary with complete access. They’re the only ones who can access and make changes to billing and subscription to the account.


The following article provides detailed information on how to edit your team’s access to the firm information: Change your team's admin access in QuickBooks Online Accountant (QBOA). You’ll also learn about assigning multiple team members to one client or setting a lead accountant for a client.


After updating the user type, open your QuickBooks and check the Billing & subscription menu. If you continue to get the same result, I recommend contacting our QuickBooks Online (QBO) Care Team. They have tools to identify why the mentioned section is missing. Then help make sure you have access to all areas in your firm.


Here’s how:

 

  1. In QuickBooks Online (QBO), head to the Help icon in the upper right to open the Search window.
  2. Scroll down to the bottom of the screen and click the Contact Us menu.
  3. Enter a brief description of your concern in the field box and press Continue.
  4. From the support options, pick Callback to speak with an agent or Chat to start a conversation.

 

You can bookmark this resource in your browser for future reference: Manage your ProAdvisor Preferred Pricing plan and ProAdvisor discount clients. It outlines the steps to check your discount charges, add a new client to your plan, change one, and remove a client from your account.


Drop a comment below if you have other QuickBooks or subscription concerns. I’m always ready to assist further. wishing you and your business continued success.

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