Unable to reconnect to HSBC Business Account
I have set up all my bank accounts in Quickbooks, and now need to reconnect my HSBC Business account, which I've successfully done in the past with no issue. However today after attempting to reconnect my HSBC account, I am in a loop of entering my details.
I select Agree, enter my username and security code using my HSBC pinsentry. After 10 seconds the window counts down and closes, and the main quickbooks window briefly looks successful, until I'm bought back to the original screen with the message saying:
Connect your account
This account stopped syncing because there's a new way to connect it.
To fix this, go to the bank or account site in the window we open. Sign in, then return here. (350).
I have tried incognito on Firefox and Chrome both with no extensions enabled.
How do I fix this?
Edit: SOLVED this issue by disconnecting this bank account, and reconnecting it.
Transactions -> Banking -> Select edit symbol -> Edit account info -> Click tickbox next to Disconnect this account on save. -> Save and Close button... Then add the bank account again by selecting Link account. Solved the issue and all original categorisation is still as it was before I disconnected the bank account from my Quickbooks.