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T
thecartoonman
September 2, 2021
Question

Unable to remove bank account

  • September 2, 2021
  • 1 reply
  • 0 views

I have a banner saying QB cannot connect to a bank account, not surprising as it's not mine. It appears underneath one that is mine from the same bank, but no idea why it's there?

 

There is an On/Off button that does not work and no other way to remove it, tried to contact Support but as with many huge companies proving very elusive to even get a number and the Contact Us button just logs you back into QB.

 

Any suggestions?

1 reply

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EmmaM
September 2, 2021

Hello thecartoonman, Thanks for contacting us about removing a bank account from the Self Employed product. To do this if you go to the cog in the top right>bank accounts>you will see a rubbish bin symbol that will completely remove the account. For Self Employed there is no phone support however you can contact our chat team here or PM/DM Quickbooks UK on Twitter or Facebook and our care team will get right back to you.

T
thecartoonmanAuthor
September 2, 2021

I don't want to remove the bank account as my existing current account is here, underneath it, but 'greyed out' is another account, styled 'Business - Current' that has appeared with a small balance, I just want to remove this one.

 

No entries have been added to QB from this account but I keep getting the annoying banner telling me you cannot synch to the account, both need to be deleted - BUT no way am I deleting my main bank account to start again.

 

Also, I keep getting 20+ transactions to be reviewed when they have all been correctly allocated.

 

Glitches everywhere!

L
lottieuk75
September 2, 2021

I am having this same problem, my bank account is showing but underneath it has two other accounts (named same bank as mine) but greyed out and it will not allow me to remove them.  

 

As the original poster mentions I don't want to delete the account because the original one is mine and used for QB.  Problem is on the QB Home page under accounts its adding up the total of all three accounts.  I was thinking its a glitch with QB as this has only started within the last few weeks.

 

 

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