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D
danial
December 17, 2020
Question

Unable to sync paypal, after verifcation it still says bank account reconnection failed.

  • December 17, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

J
JamesDuanT
December 17, 2020

Thanks for getting this to our attention, danial.

 

We have an ongoing investigation about this issue and our engineers are already working for a fix. You can contact our Customer Care Team so they can add your profile to the list of affected users. From there, you'll receive updates about the progress of the investigation.

 

Temporarily, you can use a CSV file containing your bank transactions and import it to QuickBooks Online. You can use the following links for reference:

After that, we can start categorising your bank transactions. You can browse this link for more information: Add and match downloaded bank transactions.

 

We appreciate your patience as we get to the bottom of this.

S
SindyB
January 30, 2021

I am having this exact problem today. So whatever fix was being attempted by the engineers in December, clearly hasn’t worked. 

D
danialAuthor
January 31, 2021

I'm still having the same issue, that particular connection doesn't work. I had to create a new connection to PayPal and put the old PayPal connect as non-active.

These issues are a common occurrence unfortunately not only with PayPal but with Bank connection, Credit Card connection and my most recent one Taxes, I can't connect to HRMC. I've called HMRC and they've checked that all is good from their side, before anyone makes any suggestions that it's always the other party fault.

 

The fact of the matter is that we're paying for a software that we have to fix every now and again.

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