Skip to main content
L
LF63
January 20, 2022
Question

Unable to update payment

  • January 20, 2022
  • 1 reply
  • 0 views

Can anyone help please. I have received an email from Quickbooks asking me to update my payment method. My subscription has now been postponed.  There is nothing wrong with the card I pay with.  I have tried 2 other cards and the system will not accept any of them.  The error code is

Tried with 3 different cards, one from a different bank altogether.   This is what the system is responding with 

 

Error

An unexpected error has occurred.  Please try again later. (OR-CAC-02)

 

831d6869d06f2d68

 

Please help, there is nothing wrong with my card and I need to track mileage and send invoices urgently

 

1 reply

P
payment after leaving
January 21, 2022

Hi LF63 We're unable to locate an active recent account associated to you. We'd be grateful, as this is a public/open forum, if you can possibly DM us on Twitter or PM us on Facebook, quoting your Community name, with the email address linked to your QuickBooks account so we can help you further.

L
LF63Author
January 24, 2022

CAN SOMEONE FROM QUICKBOOKS PLEASE CONTACT ME.  I HAVE TAKEN THE ABOVE ADVICE AND STILL NO ONE HAS CONTACTED ME.  i AM UNABLE TO USE MY QB ACCOUNT.  QB HAS TAKEN THE PAYMENT OUT OF MY ACCOUNT ON 7TH jANUARY 2022 SO THERE IS CLEARLY NOTHING WRONG WITH MY PAYMENT METHOD AND NOW I AM UNABLE TO SEND INVOICES, UPDATE MY MILEAGE ETC. IT'S SO FRUSTRATING TRYING TO CONTACT SOMEONE AT QB. MY EMAIL ADDRESS IS [email address removed].  THIS PROBLEM IS OVER A WEEK OLD NOW.

Rubielyn_J
Rubielyn_J
January 25, 2022

I would also feel frustrated if something is not working properly, @LF63. Let me chime in and make sure you can open your QuickBooks account.

 

Since you mentioned that your payment method is already accurate, we'll need to check your account further. This is to verify and investigate what's causing the issue and provide a permanent fix. 

 

That being said, let me route you to our phone support team. They have the necessary tools to open your file in a safe environment. 

 

To proceed, here's how:

 

  1. Log in to our QBSE test drive account.
  2. Go to the Assistant menu from the top bar.
  3. Type Talk to a human in the field.

  4. Choose Still talk to a human.
  5. Click Get a callback.

 

Once everything's fine, login to your account and complete the necessary work and process you need to do. For detailed steps, you may utilize relevant articles below:

 

 

Feel at ease to get back to this thread if you have other questions about handling your billing and subscriptions in QuickBooks. I'll be around to help you. Stay safe!

Terms & ConditionsAccessibility statement