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mdj101
May 18, 2022
Solved

Virgin Credit Cards wont connect

  • May 18, 2022
  • 3 replies
  • 0 views

Virgin Credit Cards has been added to the connection again, but every time I try and connect I get the following error in the pop up after selecting credit card

 

414 Request-URI Too Large

    Best answer by mdj101

    I finally managed to get through to someone at Virgin Credit Cards who knew what they were talking about!

     

    This has worked all along, you just need to know how!

     

    You need to make the connection through the qb app on the same device that you have the virgin money app on!

    I've just done it and it worked a treat!

     

    6 months or so of trying to get this working and it was as simple as that!

    3 replies

    E
    EmmaM
    May 18, 2022

    Hello Mdj101, Thanks for getting in touch about the connection with Virgin credit cards. The 414 Request-URL Too Large error is a configuration issue. It often means there's a critical issue somewhere between your browser and a server. In this case, a 414 error means that the URL is too long for the server to process, so it throws an exception. As we don't write the redirection URL for the bank we can't solve that error, unfortunately. We'd suggest contacting the bank and for the moment importing a CSV instead of the transactions into Quickbooks.

    M
    mdj101Author
    May 18, 2022

    Why would you ask me to do your job!

     

    It's not for me to contact virgin to resolve this issue, this is an issue between you and virgin.

     

    I pay you for a service. I'm getting a bit fed up of QB laying blame with others for things that don't work rather than trying to resolve issues.

     

    It works for xero and sage, so why not QB?

      M
      mdj101Author
      May 18, 2022

      And how do you expect me to get hold of some back office technical team at Virgin!!! UTTER MADNESS!

        I
        Iceni
        June 29, 2022

        I'm having the same error and it's similarly costing me / my accountants time to manually reconcile transactions. Unfortunately there's no compelling reason for Quickbooks to assist, as they've stated it's a fault with Virgin's online routing and out of their hands.

         

        I tried calling Virgin (their customer service is awful, took nearly 18 minutes to get through their routing system to a human). They first tried telling me that there's nothing wrong with my card or account, I explained the problem again and asked for contact details for their IT department and they said they don't have any contact details for IT and I asked to speak to a supervisor, after another 10 minutes on hold I got through to a 'floor manager' who said they were aware of the problem and a number of people have reported the error, they know it's due their routing URL being too long but they could not comment on when or even if it might be fixed.

         

        I suggested that the only way their customers could benefit from the time savings and other benefits of automated reconciliation is just to use a credit card company that is compatible with Quickbooks i.e. they lose their credit card customers. The representative said they wouldn't want that, though they couldn't suggest any other solution.

         

        I'm going to have to find another card provider as now that I'm travelling and generating a lot of transactions again the benefits of the Virgin card simply don't outweigh the time involved for my accountant to resolve this.

        M
        mdj101AuthorAnswer
        July 27, 2022

        I finally managed to get through to someone at Virgin Credit Cards who knew what they were talking about!

         

        This has worked all along, you just need to know how!

         

        You need to make the connection through the qb app on the same device that you have the virgin money app on!

        I've just done it and it worked a treat!

         

        6 months or so of trying to get this working and it was as simple as that!

          T
          The Well-Bean Company
          July 28, 2022

          This has worked for us too. Thank you for finding the way - you're a hero!  We had a complaint progressing slowly with Virgin, we can end this now. 

          V
          Viciuno
          October 29, 2022

          This didn't work for me.  I'm getting the same error as I'm getting on the computer as I'm being re-directed to a browser.  Does this work only on apple and not andriod?

          Rubielyn_J
          Rubielyn_J
          October 30, 2022

          I appreciate you for doing the troubleshooting steps provided in the thread, @Viciuno.

           

          Since the issue persists after doing the possible steps to resolve the issue with connecting Virgin Credit Cards, I suggest contacting our support team directly.

           

          They have the necessary tools to check your account and help with the credit card connection issues. You can utilize this link for the steps: Contact QBO support team.

           

          Additionally, let me share these articles to help manage your bank transactions in QBO:

           

           

          Feel free to leave a comment below if you have other questions about connecting your Virgin credit card to QuickBooks. I'm always around to help. Keep safe!

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