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XEET1969
April 27, 2018
Question

"We encountered an error connecting your accounts. Please try again later."

  • April 27, 2018
  • 1 reply
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I've tried to connect my bank account and I keep getting the "We encountered an error connecting your accounts. Please try again later" message.  At first, it was going through and getting to my security questions and when I entered the answer it would say, "That's not quite right", but I know it was because I printed off the answers to each question. It actually asked me all three of my security questions and then finally went to the statement that I posted originally. HELP!

    1 reply

    AlcaeusF
    AlcaeusF
    April 27, 2018

    Hello there XEET1969,

     

    I'm here to help you get rid of the error when connecting to your bank account.

     

    You can check if there are any issues with the browser. You can start with opening a private browser and logging into your QBO account. Here are the different keyboard shortcuts to open a private browser:

     

    Google Chrome: press Ctrl + Shift + N  
    Mozilla Firefox: press Ctrl + Shift + P
    Internet Explorer: press Ctrl + Shift + P
    Safari: press Command + Shift + N

     

    If you're able to connect to your bank account using the private mode, we'll need to switch back to the regular browser window (press Ctrl + N) to delete the cache and cookies. Private browsing helps us identify if there are issues with the browser console.

     

    In case the private browser failed to help you get rid of the error message, you can shift to a different browser. Doing this will help us isolate if the issue is specific to the browser or within the product itself.

     

    If your transactions won't be automatically downloaded, we do have a workaround to get these transactions to QuickBooks. This process is called WebConnect. The article below will guide you on how to download the bank file and import it to QBO:

     

    Upload more than 90 days of bank transactions through Web Connect.

     

    If you need to download bank transactions automatically from your bank, you can give us a call. You can follow the steps attached below:

     

    1. Go to: https://help.quickbooks.intuit.com/en_GB/contact.

    2. Choose a topic.

    3. Click Get Phone Number, Send Email or Start a Chat.

     

    Feel free to let me know if you need any additional assistance with connecting your bank account. I'll be around to help.

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